Client Overview
- Client: Prinny Mill Business Centre
- Industry: Property Management (Business Centre)
- Location: Burnley, UK
- Project Date: 2024
Challenges
Prinny Mill was facing growing frustration from its tenants due to unreliable IT support. Multiple suppliers managed different aspects of their IT infrastructure, leading to a disjointed and frustrating experience for both the centre and its tenants.
Key challenges included:
- Inconsistent IT support, leading to tenant dissatisfaction.
- Multiple IT suppliers creating a complex management situation.
- Lack of documentation and configuration backups.
- Neglected hardware and potential security risks.
Solution
Bandicoot implemented a comprehensive solution to address Prinny Mill’s IT challenges:
- Initial Audit and Discovery: A thorough IT audit revealed failing hardware, security vulnerabilities, and a lack of documentation.
- Hardware Replacement: Outdated equipment was replaced with new, high-quality Ubiquiti hardware.
- Tenant Network Migration: Tenants were carefully migrated to the new network with minimal disruption.
- Security Enhancements: Security vulnerabilities were addressed to ensure a secure and compliant IT environment.
- Improved Connectivity: Wi-Fi coverage and speed were improved, providing consistent, high-speed internet access throughout the building.
- Consolidation of IT Services: All IT services were brought under Bandicoot’s management, providing a single point of contact for all IT needs, including Microsoft 365 licenses, domains, websites, emails, and VoIP services.
Results
The improvements to Prinny Mill’s IT infrastructure resulted in:
- Improved tenant satisfaction and retention: Reduced complaints and enhanced service quality.
- Efficient management for Prinny Mill: Streamlined IT management with a single point of contact.
- Enhanced security and connectivity: A more robust and reliable IT environment for tenants.
Client Feedback
Katie Riley, a tenant at Prinny Mill praised Bandicoot’s services:
“ I can’t recommend the team at Bandicoot enough, they are really helpful and reliable! Special thanks to Oscar and Luke for the fantastic work they’ve been doing at Prinny Mill recently – outstanding service!“
Summary
Bandicoot’s partnership with Prinny Mill has transformed their IT landscape, addressing long-standing issues, improving service delivery, and enhancing tenant satisfaction. By providing a consolidated, reliable, and secure IT environment, Bandicoot has enabled Prinny Mill to focus on its core business while ensuring a positive experience for its tenants.
