Client Overview
- Client Name: JRC
- Location: Burnley (relocated to Colne in 2024)
- Industry: Distribution
- Relationship Duration: 2013 – Present
JRC is a family-run business specialising in distribution services. Originally based in Burnley, they relocated to Colne in 2024 to accommodate their expanding business. As a valued, long-standing client, JRC has relied on Bandicoot for comprehensive IT management and strategic technology support since 2013.
Challenges
In 2013, JRC’s on-premise servers were becoming a bottleneck for their growth. As they expanded, they needed a more robust and scalable IT infrastructure to ensure secure operations and remain compliant with industry regulations. They also required:
- Secure management of sensitive business and customer data.
- A reliable and fast email system for seamless communication with vendors and customers.
- Comprehensive IT support during their business relocation from Burnley to Colne.
- Continuous monitoring and support for all their devices to ensure uninterrupted service.
Our Solution
Bandicoot has been JRC’s trusted Managed Service Provider (MSP) since 2013. We tailored our premium IT support package, “Peta,” to provide them with a comprehensive IT solution that included security enhancements, cloud migration, and ongoing device support.
Key Services Provided:
- Cloud Migration
- In 2016, we migrated JRC from their outdated on-premise servers to the Microsoft Cloud, improving operational efficiency and scalability.
- This included transitioning their email to Microsoft 365 and moving all company files to OneDrive and SharePoint for secure, cloud-based access. This provides version control and remote access for employees.
- Enhanced Cybersecurity
- Our Peta package provided JRC with advanced cybersecurity measures, including additional Microsoft 365 security features, threat protection, regular software updates, endpoint protection, and crucial employee cybersecurity training.
- Hosted Website
- We host and maintain JRC’s website, ensuring it’s secure, scalable, and seamlessly integrated with their other business systems.
- Business Relocation IT Support
- In 2024, we orchestrated a seamless IT transition during JRC’s relocation to Colne, minimising downtime and ensuring business continuity.
- This involved network setup, server relocation, device reconfiguration, and on-site support throughout the process.
- Ongoing IT Support and Device Management
- As JRC continues to grow, we provide 24/7 device monitoring, proactive maintenance and support, and SLA-backed assistance for all their IT needs.
Results
Since partnering with Bandicoot, JRC has experienced significant growth in their operations and customer base, enabled by a secure, scalable, and reliable IT infrastructure. Some key outcomes include:
- Improved efficiency through cloud migration and streamlined IT processes.
- Enhanced security to protect sensitive data and prevent costly breaches.
- Seamless business relocation with minimal disruption to operations.
- Increased uptime and improved collaboration through modern IT solutions.
- Sustained growth supported by a reliable and scalable IT infrastructure.
Client Testimonial
“We have been working with the team at Bandicoot for over a decade now, and we have found all the team to be very helpful. Our emails and queries are replied to very quickly and every issue, however small is dealt with effectively. Our recent move to new premises was a test and Bandicoot rose to the challenge. I would highly recommend Bandicoot to anyone looking for a professional and efficient IT support company.” – Rosie Connor, JRC Director
Beyond IT Support
By providing a holistic and secure IT solution, we’ve helped JRC transition from traditional IT infrastructure to a modern, cloud-based system that’s secure, flexible, and scalable. Our proactive, relationship-driven approach has enabled JRC to thrive in a competitive market, supported by a reliable and secure IT framework.
